Protect Your Event Equipment With MP Warranty
Register your warranty, submit a claim, and get support for eligible event equipment purchased from TopLightDJ.
How It Works
1. Register Your Warranty
Submit your product information, order details, and proof of purchase.
2. Submit a Claim If Needed
If your equipment has an issue, submit a claim with photos, videos, and a clear description of the problem.
3. Our Support Team Reviews Your Request
Our team will review your claim based on warranty terms, product condition, purchase record, and submitted documentation.
Warranty Support Made Simple
MP Warranty makes the warranty process simple and easy to follow. Customers can register eligible products, submit warranty claims, upload proof of purchase, and provide photos or videos so our support team can review the request properly.
Important Warranty Notice
Submitting a warranty registration or claim does not guarantee automatic approval. All claims are reviewed based on warranty terms, product condition, purchase record, submitted photos/videos, and eligibility.
Need to register or file a claim?
Start by registering your product or submitting a claim so our team can review your information.
Products We Support
LED Products
Photo Booths
Accessories
Common Warranty and Claim Questions
Answers to common questions about warranty registration, claims, and support.
What information do I need to register my warranty?
To register your warranty, you will need your full name, contact information, order number, purchase date, product category, product name or model, serial number or batch number if available, and proof of purchase.
How do I file a warranty claim?
Go to the File a Claim page and submit your order information, product details, a clear description of the issue, photos, videos, and proof of purchase. Our support team will review your claim and contact you with the next steps.
Do I need to upload photos or videos?
Yes. Clear photos and videos help our support team understand the issue and review your claim properly. Please include close-up photos, full product photos, and a video showing the issue if possible.
What products are supported?
MP Warranty supports eligible event equipment purchased from TopLightDJ, including LED video walls, LED dance floors, LED posters, LED DJ booths, photo booths, DJ speakers, totem stands, fog machines, backdrops, and accessories.
How do I file a warranty claim?
Go to the File a Claim page and submit your order information, product details, a clear description of the issue, photos, videos, and proof of purchase. Our support team will review your claim and contact you with the next steps.
Do I need my order number?
Yes. Your order number helps our team verify your purchase and review your warranty eligibility faster. If you cannot find your order number, please provide the name, email, or phone number used when the product was purchased.
Does submitting a claim guarantee approval?
No. Submitting a warranty claim does not guarantee automatic approval. All claims are reviewed based on warranty terms, product condition, purchase record, submitted documentation, and eligibility.
How long does claim review take?
Claim review time may vary depending on the issue and the information submitted. Our team will review your claim and contact you with the next steps as soon as possible.