Warranty Coverage
MP Warranty provides warranty registration and claim support for eligible event equipment purchased from TopLightDJ.
Coverage may vary depending on the product, order, warranty terms, and submitted documentation. Warranty support may include review for eligible repairs, replacement parts, or next-step assistance depending on the approved claim.
Warranty coverage does not automatically apply to damage caused by misuse, improper setup, accidents, unauthorized modifications, normal wear and tear, or issues outside the warranty terms.
All claims are subject to review and approval.
What Happens After You File a Claim?
1. Claim Received
After you submit your claim form, our team receives your order details, product information, photos, videos, and description of the issue.
2. Review Process
Our team reviews the submitted information based on warranty terms, product condition, purchase record, and eligibility.
3. Additional Information
If more details are needed, our support team may contact you for additional photos, videos, troubleshooting steps, or documentation.
4. Next Steps
After review, our team will provide the next steps. This may include support instructions, replacement parts review, repair assistance, or other approved warranty options.
