Contact MP Warranty Support
Have questions about your warranty registration or claim? Our team is here to help. Contact us if you need assistance with warranty registration, claim submission, required documents, or general warranty support.
Please provide as much detail as possible so our support team can assist you faster.
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Common Warranty and Claim Questions
Answers to common questions about warranty registration, claims, and support.
What information do I need to register my warranty?
To register your warranty, you will need your full name, contact information, order number, purchase date, product category, product name or model, serial number or batch number if available, and proof of purchase.
How do I file a warranty claim?
Go to the File a Claim page and submit your order information, product details, a clear description of the issue, photos, videos, and proof of purchase. Our support team will review your claim and contact you with the next steps.
Do I need to upload photos or videos?
Yes. Clear photos and videos help our support team understand the issue and review your claim properly. Please include close-up photos, full product photos, and a video showing the issue if possible.
What products are supported?
MP Warranty supports eligible event equipment purchased from TopLightDJ, including LED video walls, LED dance floors, LED posters, LED DJ booths, photo booths, DJ speakers, totem stands, fog machines, backdrops, and accessories.
How do I file a warranty claim?
Go to the File a Claim page and submit your order information, product details, a clear description of the issue, photos, videos, and proof of purchase. Our support team will review your claim and contact you with the next steps.
Do I need my order number?
Yes. Your order number helps our team verify your purchase and review your warranty eligibility faster. If you cannot find your order number, please provide the name, email, or phone number used when the product was purchased.
Does submitting a claim guarantee approval?
No. Submitting a warranty claim does not guarantee automatic approval. All claims are reviewed based on warranty terms, product condition, purchase record, submitted documentation, and eligibility.
How long does claim review take?
Claim review time may vary depending on the issue and the information submitted. Our team will review your claim and contact you with the next steps as soon as possible.