File a Warranty Claim
If your equipment has an issue, please submit your claim with complete details, photos, videos, and proof of purchase. Our support team will review your request and contact you with the next steps.
Please provide as much information as possible. Clear photos, videos, order details, and product information help our team review your claim faster.
Warranty Claim Form
Complete the form so our team can review your warranty claim
What Happens After You Submit?
1. Our team receives your claim.
2. We review your product details, order information, photos, videos, and documentation.
3. If more information is needed, we will contact you.
4. Once reviewed, our team will provide the next steps based on your warranty eligibility.
Common Warranty and Claim Questions
Answers to common questions about warranty registration, claims, and support.
What information do I need to register my warranty?
To register your warranty, you will need your full name, contact information, order number, purchase date, product category, product name or model, serial number or batch number if available, and proof of purchase.
How do I file a warranty claim?
Go to the File a Claim page and submit your order information, product details, a clear description of the issue, photos, videos, and proof of purchase. Our support team will review your claim and contact you with the next steps.
Do I need to upload photos or videos?
Yes. Clear photos and videos help our support team understand the issue and review your claim properly. Please include close-up photos, full product photos, and a video showing the issue if possible.
What products are supported?
MP Warranty supports eligible event equipment purchased from TopLightDJ, including LED video walls, LED dance floors, LED posters, LED DJ booths, photo booths, DJ speakers, totem stands, fog machines, backdrops, and accessories.
How do I file a warranty claim?
Go to the File a Claim page and submit your order information, product details, a clear description of the issue, photos, videos, and proof of purchase. Our support team will review your claim and contact you with the next steps.
Do I need my order number?
Yes. Your order number helps our team verify your purchase and review your warranty eligibility faster. If you cannot find your order number, please provide the name, email, or phone number used when the product was purchased.
Does submitting a claim guarantee approval?
No. Submitting a warranty claim does not guarantee automatic approval. All claims are reviewed based on warranty terms, product condition, purchase record, submitted documentation, and eligibility.
How long does claim review take?
Claim review time may vary depending on the issue and the information submitted. Our team will review your claim and contact you with the next steps as soon as possible.